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List of works by Marlene Amorim

Circular Economy and Internet of Things: Mapping Science of Case Studies in Manufacturing Industry

scientific article published in 2021

Digital Transformation: A Literature Review and Guidelines for Future Research

Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations

Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry

New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?

Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight

Omni-channel service operations: Building technology-based business networks

Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services

Quality management systems in European social service organizations

Service failure and recovery in technology-based business networks

Study protocol: using the Q-STEPS to assess and improve the quality of physical activity programmes for the elderly

scientific article

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