List of works - Vicente Martínez-Tur

Employees' overestimation of functional and relational service quality: A gap analysis

article

Engaged teams deliver better service performance in innovation climates

article

From service quality in organisations to self-determination at home

scientific article published on 24 February 2015

Intergroup conflict and rational decision making.

scientific article

Is service climate strength beneficial or detrimental for service quality delivery?

Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1

article

Linking Employees’ Extra-Role Efforts to Customer Satisfaction

Linking Organizational Justice to Burnout: Are Men and Women Different?

article by Carolina Moliner et al published June 2005 in Psychological Reports

Linking Situational Constraints to Customer Satisfaction in a Service Environment

article published in 2005

Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women

scientific article published in April 2010

Organizational justice and extrarole customer service: The mediating role of well-being at work

article by Carolina Moliner et al published September 2008 in European Journal of Work and Organizational Psychology

Organizational performance focused on users’ quality of life: The role of service climate and “contribution-to-others” wellbeing beliefs

scientific article published on 01 May 2018

Participation in collaborative projects as a precursor of trust in organizations for individuals with intellectual disability

scientific article published on 10 November 2020

Perceived reciprocity and well-being at work in non-professional employees: fairness or self-interest?

scientific article published on 28 January 2012

Rational-experiential thinking style and rational intergroup cooperation: the moderating role of intergroup conflict / Estilos de pensamiento racional-experiencial y la cooperación intergrupal racional: el rol modulador del conflicto intergrupal

Relationships Between Organizational Justice and Burnout at the Work-Unit Level

article

Surface acting and exhaustion: The moderating role of eudaimonia

scientific article published on 28 September 2016

Teaching and Learning Work, Organization, and Personnel Psychology Internationally. The Erasmus Mundus Program

The Moderating Role of Performance in the Link From Interactional Justice Climate to Mutual Trust Between Managers and Team Members

scientific article published on 11 May 2016

The trust episode in organizations: implications for private and public social capital

article by Vicente Martínez-Tur & José M. Peiró published June 2009 in Social Science Information

Under-over benefitting perceptions and evaluation of services

Unit-level fairness and quality within the health care industry: A justice–quality model

article

Validating justice climate and peer justice in a real work setting

article by Agustin Molina et al published December 2016 in Revista de psicología del trabajo y de las organizaciones

List of works by Vicente Martínez-Tur

Employees' overestimation of functional and relational service quality: A gap analysis

Engaged teams deliver better service performance in innovation climates

From service quality in organisations to self-determination at home

Intergroup conflict and rational decision making.

Is service climate strength beneficial or detrimental for service quality delivery?

Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1

Linking Employees’ Extra-Role Efforts to Customer Satisfaction

Linking Organizational Justice to Burnout: Are Men and Women Different?

Linking Situational Constraints to Customer Satisfaction in a Service Environment

Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women

Organizational justice and extrarole customer service: The mediating role of well-being at work

Organizational performance focused on users’ quality of life: The role of service climate and “contribution-to-others” wellbeing beliefs

Participation in collaborative projects as a precursor of trust in organizations for individuals with intellectual disability

Perceived reciprocity and well-being at work in non-professional employees: fairness or self-interest?

Rational-experiential thinking style and rational intergroup cooperation: the moderating role of intergroup conflict / Estilos de pensamiento racional-experiencial y la cooperación intergrupal racional: el rol modulador del conflicto intergrupal

Relationships Between Organizational Justice and Burnout at the Work-Unit Level

Surface acting and exhaustion: The moderating role of eudaimonia

Teaching and Learning Work, Organization, and Personnel Psychology Internationally. The Erasmus Mundus Program

The Moderating Role of Performance in the Link From Interactional Justice Climate to Mutual Trust Between Managers and Team Members

The trust episode in organizations: implications for private and public social capital

Under-over benefitting perceptions and evaluation of services

Unit-level fairness and quality within the health care industry: A justice–quality model

Validating justice climate and peer justice in a real work setting