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List of works by Diane Mollenkopf

A transformative supply chain response to COVID-19

Communicating supply chain sustainability: transparency and framing effects

Creating value through returns management: Exploring the marketing–operations interface

journal article from 'Journal of Operations Management' published in 2011

Cross‐Functional Integration: Concept Clarification and Scale Development

Designing technology for on‐demand delivery: The effect of customer tipping on crowdsourced driver behavior and last mile performance

scientific article published in 2022

Green, lean, and global supply chains

journal article from 'International journal of physical distribution & logistics management' published in 2010

Hybrid last mile delivery fleets with crowdsourcing: A systems view of managing the cost‐service trade‐off

Managing Internet Product Returns: A Focus on Effective Service Operations

New Frontiers in Logistics Research: Theorizing at the Middle Range

Remanufacturing for the Circular Economy: An Examination of Consumer Switching Behavior

Supply chain transparency: Consumer reactions to incongruent signals

Tailoring Transportation Planning Decisions to Diverse Urban Environments

The returns management process in supply chain strategy

journal article from 'International Journal of Physical Distribution & Logistics Management' published in 2007

What is the Right Supply Chain for Your Shopper? Exploring the Shopper Service Ecosystem

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