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List of works by Lauri Frank

Analyzing the Current Phase of the OSS/BSS Software Market

Customer Experience Formation in Online Shopping: Investigating the Causes of Positive and Negative Emotions During a Visit to an Online Store

scientific article

Does Physical Activity Application Use Promote Self-Efficacy for Exercise? A Study Among Aged People

scientific article published in 2022

How Are Negative Customer Experiences Formed? A Qualitative Study of Customers’ Online Shopping Journeys

Market scope of vendors in the OSS software market

Overview of Telecom Operator Software Market

scientific article published in 2009

Perspectives on Digital Content Markets: A Literature Review of Trends in Technologies, Business and Consumer Behaviour

scientific article

Positive Online Customer Experience as an Antecedent of the Willingness to Share Information with an E-Commerce Retailer

scientific article published in 2022

Software Business in the Telecommunications Sector

Survival of the Fittest? Examining Lapsing Behaviour in the Context of Elderly People and the Use of Physical Activity Tracker Applications

scientific article published in 2022

The Effects of General and Mobile Online Shopping Skilfulness and Multichannel Self-Efficacy on Consumer Showrooming Behaviour

The expected and perceived well-being effects of short-term self-tracking technology use

Vertical software industry evolution: The impact of software costs and limited customer base

scientific article

Wellness Technology Use in Everyday Life: A Diary Study

scientific article

Who are the Showroomers? Socio-Demographic Factors Behind the Showrooming Behavior on Mobile Devices

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