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List of works by Heikki Karjaluoto

A Cross-Cultural Study of Smartphone Adoption in Uzbekistan and South Korea

scientific article

A Cross-Cultural Study of Smartphone Adoption in Uzbekistan and South Korea

A Firm’s Activity in Social Media and Its Relationship with Corporate Reputation and Firm Performance

scientific article

A Systematic Literature Review and Analysis of Mobile Retailing Adoption

scientific article

A conceptual model of trust in the online environment

article by Jari Salo & Heikki Karjaluoto published 2 October 2007 in Online Information Review

A cultural comparison study of smartphone adoption in Uzbekistan, South Korea and Turkey

scientific article

About time

scientific article

Adapting and Validating Scale of Customer Engagement in Online Travel Communities

Advertisers' perceptions of search engine marketing

scientific article

Agile logic for SaaS implementation: Capitalizing on marketing automation software in a start-up

scientific article published on 19 March 2022

An Empirical Study of the Drivers of Consumer Acceptance of Mobile Advertising

scientific article

An adoption model for mobile banking in Ghana

scientific article

An empirical assessment of employer branding as a form of sport event sponsorship

scientific article

Antecedents of Market Orientation in The Banking Sector During Its Digital Transformation

scientific article

Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland

scientific article

Antecedents to permission based mobile marketing: an initial examination

scientific article

Are Facebook brand community members truly loyal to the brand?

scientific article

Barriers to the use of mobile sales force automation systems: a salesperson’s perspective

scientific article

Becoming TikTok Famous: Strategies for Global Brands to Engage Consumers in an Emerging Market

Brand love and positive word of mouth: the moderating effects of experience and price

scientific article

Can TikTok Sound Enhance Tourism SMEs’ Engagement?

Chatbot Adoption in Tourism Services: A Conceptual Exploration

scientific article

Combining Digitization with Healthcare Service Processes: Value Co-creation Opportunities Through Standard Work

scientific article

Conceptualizing engagement in the mobile context

scientific article

Consumer Acceptance and Use of Instagram

scientific article

Consumer acceptance of online banking: an extension of the technology acceptance model

article

Consumer adoption of mobile technologies: a literature review

scientific article

Consumers' attitudes towards and intention to participate in mobile marketing

article by Heikki Karjaluoto & Terhi Alatalo published 2007 in International Journal of Services Technology and Management

Consumers' perceptions of mobile banking continuous usage in Finland and South Africa

scientific article

Consumers’ acceptance of information and communications technology in tourism: A review

scientific article

Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy

scientific article

Continuous mobile banking usage and relationship commitment – A multi-country assessment

Customer Channel Preferences in the Finnish Banking Sector

Customer Environmental Values and Their Contribution to Loyalty in Industrial Markets

scientific article

Customer Relationship Management: The Evolving Role of Customer Data

scientific article

Customer Value Framework and Recommendation Intention: The Moderating Role of Customer Characteristics in an Online Travel Community

scientific article

Customer perceived value, satisfaction, and loyalty: the role of willingness to share information

scientific article

Customer relationship management: the evolving role of customer data

scientific article

Data obstacles and privacy concerns in artificial intelligence initiatives

scientific article

Data-driven marketing processes

scientific article

Development and validation of the Perceived Investment Value (PIV) scale

scientific article

Digital advertising around paid spaces, E-advertising industry’s revenue engine: A review and research agenda

scientific article

Digital channels in the internal communication of a multinational corporation

scientific article

Digital innovation & enterprise in the sharing economy: An action research agenda

scientific article

Do Online Travel Communities Matter? A Literature Review

scientific article

Drivers and outcomes of consumer engagement

scientific article

Effects of Service Quality, Trust, and Perceived Value on Customer Loyalty: The Case of Mobile Subscribers

scientific article

Electronic banking in Finland: Consumer beliefs and reactions to a new delivery channel

scientific article

Environmental values and customer-perceived value in industrial supplier relationships

scientific article

Examining consumers’ usage intention of contactless payment systems

scientific article

Examining the Impact of eWOM-Triggered Customer-to-Customer Interactions on Travelers’ Repurchase and Social Media Engagement

scientific article

Examining the performance of brand-extended thematic-content: The divergent impact of avid- and skim-reader groups

scientific article

Exploring Gender Influence on Customer's Intention to Engage Permission-based Mobile Marketing

scientific article

Exploring Post-COVID-19 Branding Strategies of African Destinations

Exploring the effects of gender, age, income and employment status on consumer response to mobile advertising campaigns

Exploring the nexus between financial sector reforms and the emergence of digital banking culture – Evidences from a developing country

scientific article

Extending customer relationship management: from empowering firms to empowering customers

scientific article

Facilitating Innovations and Value Co-Creation in Industrial B2B Firms by Combining Digital Marketing, Social Media and Crowdsourcing

scientific article

Factors Affecting Consumer Choice of Mobile Phones: Two Studies from Finland

Factors Influencing Tourists’ Intention to Use COVID-19 Contact Tracing App

scientific article

Factors influencing consumers' willingness to accept mobile advertising: a conceptual model

Factors influencing mobile banking continuous use in Sub-Sahara Africa

scientific article

Factors underlying attitude formation towards online banking in Finland

Framework for understanding quantum computing use cases from a multidisciplinary perspective and future research directions

scientific article published in December 2023

Future look

scientific article

Future trends in social media and public relations

Guest editorial

Guest editorial

How Relevant Are Risk Perceptions, Effort, and Performance Expectancy in Mobile Banking Adoption?

scientific article

How a glass-processing SME developed its big data competence

scientific article published in 2021

How do brand personality, identification, and relationship length drive loyalty in sports?

How is the use of mobile money services transforming lives in Ghana?

scientific article

How perceived value drives the use of mobile financial services apps

scientific article

How value and trust influence loyalty in wireless telecommunications industry

scientific article

Hybrid Work: Gen Z Expectations and Internal Employer Branding Implications

Implications of the COVID-19 pandemic on market orientation in retail banking

scientific article

Individual differences in private banking: empirical evidence from Finland

Industrial branding in the digital age

scientific article

Influence of Offline Activities and Customer Value Creation on Online Travel Community Continuance Usage Intention

scientific article

Influence of Social Media on Corporate Heritage Tourism Brand

scientific article

Insights into Online Reviews of Hotel Service Attributes: A Cross-National Study of Selected Countries in Africa

scientific article

Intention to use mobile customer relationship management systems

scientific article

Intentionally developed business network for mobile marketing: a case study from Finland

article by Jari Salo et al published 22 August 2008 in Journal of Business and Industrial Marketing

Internet banking adoption among mature customers: early majority or laggards?

Investigating the impact of rewarded social media engagement, trust, perceived switching cost and loyalty on loyalty programme members in the sports industry

Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption

scientific article

Launch lessons from a growing global supplier of industrial equipment

Leveraging sport sponsorship with digital marketing communication

Making the most of information technology & systems usage: A literature review, framework and future research agenda

scientific article

Managing Customer Relationships through Mobile Medium — Underlying Issues and Opportunities

Medicine of the future: How and who is going to treat us?

scientific article published in February 2023

Mobile Advertising Framework: Format, Location and Context

Mobile Banking Services Continuous Usage -- Case Study of Finland

scientific article

Mobile Banking and Payment System

scientific article

Mobile Customer Relationship Management: a communication perspective

article by Jaakko Sinisalo et al published 2007 in International Journal of Electronic Customer Relationship Management

Mobile banking adoption: A literature review

scientific article

Mobile banking services adoption in Pakistan: are there gender differences?

scientific article

Mobile customer relationship management: underlying issues and challenges

Mobile financial services

scientific article

Mobile financial services

Mobile money as a driver of digital financial inclusion

Negative eWOM and perceived credibility: a potent mix in consumer relationships

Omnichannel experience: Towards successful channel integration in retail

scientific article

On Some Misconceptions Concerning Digital Banking and Alternative Delivery Channels

scientific article

Online grocery shopping before and during the COVID-19 pandemic: A meta-analytical review

Permission‐based mobile marketing and sources of trust in selected European markets

article by Teemu Kautonen et al published 9 November 2007 in Journal of Systems and Information Technology

Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail

scientific article

Salesperson adoption and usage of mobile sales configuration tools

scientific article

Searching for Value in Researching the Adoption and Use of M-services

Selection criteria for a mode of bill payment: empirical investigation among Finnish bank customers

article published in 2002

Setting the future of digital and social media marketing research: Perspectives and research propositions

scientific article

Simultaneous support for and opposition to brands

Social Identity for Teenagers: Understanding Behavioral Intention to Participate in Virtual World Environment

scientific article

Social Network Brand Visibility (SNBV): Conceptualization and Empirical Evidence

Sources of Trust and Consumers' Participation in Permission-Based Mobile Marketing

scientific article

Targeting Young Voters in a Political Campaign: Empirical Insights into an Interactive Digital Marketing Campaign in the 2007 Finnish General Election

scientific article

The Development of Loyalty Programs in the Retail Sector

The Drivers for the Adoption and Use of M-Services

scientific article

The Effect of Consumer Local Engagement and Personal Values to Local Store Patronage

scientific article

The Effect of Customer’s Greenness and Perceived Value on Loyalty in Industrial Relationships. The Role of Communication and Relationship Length

scientific article

The Effects of General and Mobile Online Shopping Skilfulness and Multichannel Self-Efficacy on Consumer Showrooming Behaviour

The Influence of Facebook Discussions on Purchase Intention and Word of Mouth

The Relationship Between Service Quality, Perceived Value, Trust and Loyalty to Mobile Operators and Their Services

scientific article

The Relationships Between Customer Brand Engagement in Social Media and Share of Wallet

scientific article

The Role of Electronic Channels in Micro-Sized Brick-and-Mortar Firms

scientific article

The antecedents and outcomes of online consumer brand experience

scientific article

The effect of marketing communication on business relationship loyalty

scientific article

The effect of sensory brand experience and involvement on brand equity directly and indirectly through consumer brand engagement

scientific article

The effects of mobile banking application user satisfaction and system usage on bank-customer relationships

scientific article

The impact of consumer local engagement on local store patronage and customer satisfaction

scientific article

The impact of service bundles on the mechanism through which functional value and price value affect WOM intent

scientific article

The measurement of end‐user computing satisfaction of online banking services: empirical evidence from Finland

The planning and implementation process of Programmatic Advertising campaigns in emerging markets

scientific article

The role of digital channels in industrial marketing communications

scientific article

The role of fundamental motivations in willingness-to-pay online

scientific article

The role of negative and positive forms of power in supporting CSR alignment and commitment between large firms and SMEs

scientific article

The usage of digital marketing channels in SMEs

scientific article

The use of Web analytics for digital marketing performance measurement

scientific article

Understanding moderating effects in increasing share-of-wallet and word-of-mouth: A case study of Lidl grocery retailer

scientific article

Understanding technology diffusion in emerging markets

scientific article

Unlocking behaviors of long-term service consumers: the role of action inertia

scientific article

Value co-creation in health care

scientific article

Video Recruitment: Online Perspectives and Implications for Employer Branding

Web personalization: The state of the art and future avenues for research and practice

scientific article

What drives travelers' adoption of user-generated content? A literature review

scientific article

Who are the Showroomers? Socio-Demographic Factors Behind the Showrooming Behavior on Mobile Devices

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